About the Awards

As digital becomes increasingly critical to the delivery of outstanding CX, it’s more important than ever for achievements in this field to be recognised - and these Awards do that in a unique way.

We have a smooth, two-part entry process, with half your score coming from an online submission and the other half from a presentation on the day of the Awards. The event is also cross-sector, with representation from a diverse array of companies, plus many of these companies will be giving open presentations.

As recipients of the Gold Trust Mark from the Independent Awards Standards Council, we make this Awards the fairest around. Every Finalist receives a detailed feedback report after the event, containing your scores and how you performed relative to others in your category, and we have a transparent, independent and rigorous judging process.

Overall, joining the Awards means you can showcase your initiatives, celebrate your team’s dedication and learn from other top professionals in attendance. It’s a fantastic opportunity.

What’s New

97% of our guests express satisfaction with our events, but we’re always looking for ways to improve even further.

This year, there will be more winners and more judges than ever before - the atmosphere on the day is going to be incredible!

We’ve refreshed the categories to include recognition for fintech and omni-channel achievements, and judges will be using streamlined scoring criteria to assess your entries.

We’ll be offering more resources to help you craft impressive entries and winning presentations, including a series of free webinars. And, as ever, we’ll be inviting guests to attend open presentations and learn from the other finalists.

With brand new B2B and B2C categories, including fintech and omni-channel,