Hannah Louise Cox

Hannah Louise Cox is an Executive Search Consultant at Douglas Jackson. As one of the longest serving members of the business, with almost a decade’s service, Hannah has seen and been involved with some really interesting changes across the customer industry. Hannah has placed some exceptional candidates into some amazing customer brands. Operations – customer service and sales, customer experience, digital, and strategy are areas of particular success for Hannah. Hannah has a wealth of experience working with national and global organisations.

Abhishek Verma

Abhishek Verma is Senior Director & Global Leader –Digital Consulting, for Infosys, being based in London. He regularly advises Global CXOs & Chief Digital Officers, of Fortune 500 companies, on large scale Digital Transformation programs. A Harvard Business School alumnus, he is a Cognitive Automation & AI industry expert, with 24yr of cutting edge experience in Technology & Digital industry, and has Consumer Experience Cx- in Digital Age, as his prime area of research & interest.

Mark Edgington

A highly driven professional with experience gained internationally in a diverse set of industries pharmaceutical, law, retail, automotive, financial services, travel and others. Renowned for defining & delivering user experience, strategy and development projects; for companies such as GSK, Vodaphone, Deutsche bank, HSBC, DeBeers, Disney, Saint Gobain , Mazda, Airmiles, Thomas Cook, Pfizer, Sky and EY. Holds a 1st class degree in Computer Science and Artificial Intelligence an MSc in Human Computer Interaction (UX) and has spoken at multiple events.

Di Mayze

Di Mayze has recently left her role as MD of Europe at strategic marketing technology consultancy Acceleration to become a freelance Data and Technology Consultant. Di is an entrepreneurial brand geek with proven success in finding new solutions and revenue streams in traditional companies, and has 17 years of experience across media, fmcg and retail working at companies such as Boots, dunnhumby and The National Magazine Company. Di holds an MBA from Cranfield School of Management and is a qualified Project Manager and a Neurolinguistic Programme Practitioner

Fleur Hicks

Fleur is a strategic Marketing and Operations professional with over 17 years' experience managing blue chip digital and broadcast brands with 7 figure commercial success in the B2C and B2B2C sectors. With key experience across web, mobile, TV and print, Fleur has delivered industry-leading marketing and operations analysis strategy at board level in consultative and client side roles. Fleur joined the company in autumn 2015 and has overseen its growth from a two man consultancy to world leading Digital Diligence Agency.

Prerna Goel

Prerna is the Head of Operations, responsible for both building and running the bank activities for ClearBank®, UK’s first clearing bank in more than 250 years. She is passionate about building agile and well-controlled processes and has dedicated the last 12 years of her career to delivering strategic business outcomes by building customer-centric operating models.  She champions the use of digital channels to service customers and is focussed on leveraging technology to improve end to end customer experience.

Tiffany Carpenter

Tiffany has spent over 20 years helping organisations transform customer experience across their sales, service and marketing operations. In her current role at SAS, she guides organisations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. Tiffany is also co-founder of Griswold Studios, a boutique fitness concept delivering personalised fitness programmes powered by data and analytics.

Augusto Schmidt

Augusto has over 20 years of experience in digital marketing, gained through a progression from web development, project management, to global Digital Marketing campaigns. His working experience is based on companies such as ITV, Telefonica, Inesting and Chubb Insurance. Whilst working on the Agency side, he managed brands like Vileda, Unibank, and Deutsche Bank. At Bitdefender, Augusto acts as Senior Manager of Global Enterprise Digital Marketing and oversees the global Search Marketing strategy, from Paid Media campaigns, SEO, as well as Content Syndication campaigns and Social Media.

Dawn McGruer

Dawn is an award winning digital marketing trainer, practitioner, consultant, author and speaker who has become a key influencer in the world of digital over the past 20 years having amassed over 5 million subscribers and a 45,000 strong LinkedIn network. She is the Founder of Business Consort which is accredited by The Chartered Institute of Marketing and was established in 2005. The academy has developed it into a world leading training organisation having trained & certified over 20,000 students to date. She has over 10 commendations from the CIM for outstanding results achieved by her students achieving worldwide recognised qualifications such as the CIM Digital Diploma in Professional Marketing. In addition, she also was shortlisted for the CIM Marketing Excellence Award ‘Marketer of the Year’ earlier this year. Dawn has trained 1000’s or organisations including some of the world’s largest Global brands across most industries and was invited as a lifetime Fellow of the RSA – The Royal Society for the encouragement of Arts, Manufactures & Commerce founded in 1754. This invite comes as recognition of her expertise in the field of social media marketing and her work to raise awareness of the advantages of social media to business owners.

Erica Hodgson

As a change professional Erica specialises in designing and delivering large-scale digital enabled transformation programmes. She has a proven track record in developing strategic approaches and adapting methodologies to meet the unique needs of a variety of organisational cultures and growth requirements

Erica draws from her deep understanding and eclectic experience in art, psychology, technology and enterprise to create proprietary, effective strategies to support change and transformation programmes, especially within the public sector

Homayoun Dayani-Fard

Dr. Dayani-Fard is a business consultant helping clients with development and implementation of growth strategies. He has over 30 years of international experience spanning technology R&D, strategy consulting and large scale strategic transformation across financial services, technology and governments. He can be reached at homy@ywhltd.com.

Jamie Thorpe

Jamie has extensive experience designing, implementing and servicing CX programmes. He blends his actionable and pragmatic approach with his customer and employee performance improvement expertise to deliver results. Kantar TNS is a recognised leader in the provision of full service CX programmes. With a unique focus on navigating and activating the moments that matter and avoiding those that don’t they are adept at driving effect implementation, engagement, adoption and activation with a monetised approach that drives business growth.

John White

John is a Customer Experience Transformation expert, with over 10+ years’ experience focusing on how you can orientate your organisation around the customer and drive targeted change initiatives across channels focused on the customer. Areas of expertise include; Customer Experience measurement, Customer Transformation Design, Customer Experience design, Customer and Channel segmentation In the last year, John has led programmes helping clients develop their customer experience approaches across channels, products and customer propositions – with exposure to Executive and Board level executives.

Kate Lechowicz

Innovative Marketer, business coach, highly focused on VR, AR, AI and 3D printing engagements. Inspired by @RealSophiaRobot, Hanson Robotics and Boston Dynamics. Build and delivered numerous VR and AR campaigns for live campaigns. As a true lover of technology, she is always trying to blend these two together in any given project. A believer in fully connected world and data geek. Convinced that marketing is a science with undiscovered potential and if applied well - can turn any customer into loyal fun. She has more than 13 years of experience in digital businesses across Europe, USA, Middle East & Asia. In her current role at VMware, she is delivering numerous technology events, making sure that all components are focused around innovative ideas and creative solutions. She is strategic marketing leader with strong execution capability focused on creating exciting value propositions that delivers great outcomes for customers in the IT industry.

She has been named as one of the ten Dream Team Marketers in 2016 by the world’s best content provider for the Events Industry - Event Marketer. Sha has also been shortlisted by B2B Marketing as Marketer of the Year in 2017 in the UK. Kate has presented at various events incl. Event Tech Conference 2016, in Las Vegas, B2B Ignite Summit, VR World & DMWF Conference, CRN Content Summit & Impact17 &18.

Kate Thompson

Kate is part of the founding team at businessthreezero and has partnered with senior leaders across an impressive range of businesses including RBS, Aviva, BP, Pernod Ricard, M&S, Diageo, IHG and Unilever. She brings provocative commercial and human insight to help leaders create a powerful point of view on the future and then use it to build change into the core of their business. With deep expertise in strategy, transformation, innovation and digital, Kate is also an active member of London’s tech community (inc. founding signatory of Tech She Can, judge at the UK Digital Awards & Women In Data speaker) and sits on the Advisory Boards of a range of startup and scaling businesses. She is a certified AoEC Executive Coach.

Miss Clare Gaba BSc (Hons)

Clare founded specialist marketing consultancy, weflourish in January of 2018 and has seen it go from strength to strength. weflourish had already gained 2 clients and won a client a top 3 spot in a national 2018 marketing awards before weflourish had been established. Clare is qualified in CIM Marketing Planning/Marketing Management and has 11 years of marketing experience across different industries. She has worked in fashion, charity, HR, gifting, architecture, design, and was Communications Manager for international furniture retailer, made.com. This is Clare's second year as a judge.

Rollo Grayson

Rollo is a Customer Experience expert with over 10 years industry and consulting experience. Bringing cross-industry expertise in the definition and measurement of CX and customer strategy development, Rollo helps organisations to truly embed CX within their culture. Working across the organisation from leadership through to the frontline, Rollo has helped companies create experiences that wow customers and allow their company to grow.

Adam Friday

Adam is Digital Director at award-winning integrated marketing agency, One – Brand Magic. He has more than 16 years’ experience in the industry, starting as a developer before moving into project and account management. He now leads the production of digital marketing strategies for a number of sectors and blue-chip brands with a focus on user experience and effectiveness. He is also a mentor for Tech Manchester, providing support and guidance for local tech start-ups.

Alasdair Redmond

Alasdair has many years’ experience of digital transformation, culminating in being named in the 2016 CIO 100 as a leader in his field. He is currently a Board member and Director of Intuitus, a leading technical and digital advisory and transformation services firm, working with Private Equity and the management teams of their Portfolio companies.

Alex Henneberg

Alex is Director of Digital Security at Sopra Steria and a member of Sopra Steria's Digital Board. He works with private and public sector organisations to apply emerging, disruptive technologies in solving business problems and to create growth through designing and implementing secure digital services. Alex has engaged in and led many digital initiatives and is part of a digital practice team who are evangelists for user centric design, collaboration, partnerships and innovation.

Ben Ient

Ben is Co-founder and Chief Customer Officer at Seatfrog. Ben leads the vision and direction for Seatfrog’s world-class products. He drives the experience design and product innovation that ensures passengers across the globe have an intuitive, cohesive experience every time they use Seatfrog. Before Seatfrog, Ben spent over a decade in digital agencies helping some of the world's leading brands design disruptive digital platforms, creating true behavioural change amongst their customers. His work has earned him over 40 international awards.

Claire Bonniol

• Claire has co-founded CXB HUB with Alexis Grabar in July 2017, after 17 years as a partner at Academie du Service, a leading client culture consulting company in France.
• CXB HUB is a London based start up delivering strategic CX coaching and digital solutions to international large companies.
• Claire has delivered successful projects for more than 50 different international brands, in various industries and subjects, all having in common the search for
  • A more effective service delivery and better staff engagement.
  • The best possible mix of digital solutions and human interactions
• She is pragmatic, enthusiastic, innovative and very easy-going, passionate about the mix of cultures. She is living and working in London and Paris. She is the founder the CX International Linkedin Group, and runs CX Afterworks in Paris and London.

Emma Turnbull

With over 20 years’ experience of marketing and communications in the retail and media industries, Emma has extensive knowledge in the use of consumer insights, the expanding and ever changing digital environment plus the ways digital technology can be used to enhance customer experience. At Boost, Emma works with clients developing strategic award strategies, analysing story assessment requirements and crafting a diverse range of award entries including for clients in retail, digital communications, manufacturing, finance, marketing, diversity and HR.

James Rowland

James is the Digital Optimisation Director for Refinitiv, the new $6 billion global startup. As part of the Digital Marketing team, he drives the Global strategies for SEO, PPC, testing, personalisation and analytics.

With nearly a decade of industry experience across both agency and client side roles he has a big interest in the power of content marketing to drive ROI. James started his career focusing on SEO and expanded into a much broader digital role as the years progressed.

Jamie McCoy

Jamie spent almost 10 years in the financial services industry working with some of the biggest brands in the UK helping to shape and shepherd their digital efforts through a sea of compliance, customers and comparison sites. Equally comfortable spending his time doing data driven analysis in sheets of numbers as he is designing emails, websites and digital processes, Jamie considers himself a rare breed who is as creative as he is analytical. When asked to describe his biggest strength he advised “connecting seemingly disparate ideas to creatively come up with a solution to problems”.

Leanne Farr

Leanne Farr is a strong and highly successful Sales and Marketing Director, with proven success to grow and develop a small family business from scratch to become the UK’s leading brand for solar PV. Creating a technically proficient strategy for the business, Leanne has driven targeted business growth in emerging, new and existing customer markets. Leanne’s continued passion to improve processes and the working environment enables Solar Plants to deliver an uwaverable customer experience.

Mark Watson

Mark is the CEO of Fat Beehive, the leading digital agency for the third sector. He has a digital and charity background having been the Communications Director at Stonewall in the 90’s and launching Gay.com, the UK’s largest LGBT+ community website in 2000. He has also held elected office in Croydon, where, as their digital champion, he won Digital Council of the Year in 2017. Mark is passionate about diversity and inclusion and creating a friendly, fulfilling and fair work environment.

Nathan Marsh

Nathan has over 20 years’ experience across a range of sectors including defence, capital markets and transportation infrastructure, covering government departments, large multi-national companies, and SMEs. Nathan leads all of our client digital transformation activity and is particularly passionate about sharing learning across sectors and helping clients articulate their digital transformation aspirations and turn them into reality.

Nathan is committed to leaving a legacy of an improved and a healthier society through responsible, safe and successful deployment of new Digital Technologies.

Neale Croutear-Foy

An experienced FinServ professional with an extensive background across the banking sector; Neale has operated as a leader in progressive IT, steering a deliberate path towards Digital Ecosystems Transformation.

Working in both Design and Programme Director capacities globally has afforded him access to numerous Start-Ups, Incubators and Think-Tanks pushing the forefront of financial technology.

He is passionate about the opportunities that digital advances are bringing the industry whilst remaining mindful of the controls that are essential to deliver these conscientiously.

Nick Meinertzhagen

Nick has over 25 years of measuring brand experiences through his mystery shop agency which has captured over a million customer touchpoints. In 2018 his business was acquired by Yomdel to further enhance their impact on designing innovative market leading CX solutions and delivery of exceptional digital experiences using personalised customer live chat solutions for businesses who differentiate themselves on service. Being one of the UK’s 100 Certified Customer Experience Professionals, Nick’s believes that in business ‘experience is everything’.

Rebecca Hougham

With over 17 years’ experience of being a trusted communications partner to a variety of global names, as well as up-and-coming businesses, Rebecca has built up extensive knowledge of the digital environment. She has spent her career working in a variety of sectors, covering the Built Environment, Business Management, Education, Financial Services, Healthcare, HR, Retail, Technology, Telecoms, and Utilities. At Boost, Rebecca delivers creatively brilliant, strategically sound, and highly successful award entries; focusing on getting to the heart of a company’s story, whatever the industry.

Simon Norie

As a Data led Marketeer in some of UK’s largest retail companies, Simon has also been deputy MD of a Direct Marketing Agency and worked across B2C & B2B markets. Simon has been responsible for increasing use of sophisticated techniques, whilst maintaining a pragmatic and realistic approach to what after all is an extension of techniques that have been available for years, and now massively more capable, deployable and increasingly predictive in nature. He is Director and co-founder of Custerian

Steve Allcock

With over 15 years’ experience in managing client and customer product & service change in B2C & B2B, focused on digital transformation, Steve has built extensive knowledge of leading digital standards and principles.

Steve has spent his career working in a variety of industries for leading FTSE100 organisations, covering Utilities, Telecoms, Health & Financial Services (both Savings and Pensions), focused on digitalising costly transactional journeys. Some of his work includes redesigning websites, introducing new self-serve capabilities, developing mobile apps and implementing new channels of customer communication (Webchat, Social Media etc.)

Steven Hewlett-Light

Steven is the Chief Product Officer for fintech start-up Offspring, a new savings app aimed at helping families save money for their children’s future. Having spent 15 years in financial services delivering large technology and regulatory projects, as well as leading digital marketing and product teams, Steven has a good understanding of what makes a quality user experience in the world of Fintech. Steven is a technology geek with a passion for helping people understand money, and the use of financial services, better.

Tony Healy

Tony is a key influencer and global transformational leader in delivering business solutions in PLC, Ltd, Inc, PE-backed and family-run organisations across the globe. With his wealth of experience in collaborating with key stakeholders. Tony champions and advocates cost-effective and innovative IT systems that deliver operational efficiencies, ensuring strategic goals are aligned and achieved. In September 2018, Tony joined Mobica who are a multi-award-winning software services company offering bespoke development, QA and consultancy to some of the biggest companies in the world.