Paul Blunden

Paul Blunden has spent nearly 20 years working in the digital user experience sector and is the founder and CEO of Usability24/7. Prior to this he was co-founder and CEO of Foviance (now EY Seren), one of Europe’s leading service design agencies. Paul is also an advisor and non-executive director to a number of digital agencies and a Trustee and board director of Picker Europe.

During his time in the UX industry Paul has worked with a wide range of organisations including Dixons Carphone Group, Facebook, RBS and Telefonica helping them to improve the performance of the experiences they offer their customers and users.

Paul is author of a number of papers about digital customer experience and was the driving force behind the publication of the first multichannel customer experience report. More recently he has focussed on mobile and multiplatform user experience with publications on mobile optimisation, multiscreen user behaviour and responsive web design. Paul is also a regular blogger at Usability24/7 on user experience trends and challenges.

Dawn McGruer

Dawn is an award winning digital marketing trainer, practitioner, consultant, author and speaker who has become a key influencer in the world of digital over the past 20 years having amassed over 5 million subscribers and a 45,000 strong LinkedIn network. She is the Founder of Business Consort which is accredited by The Chartered Institute of Marketing and was established in 2005. The academy has developed it into a world leading training organisation having trained & certified over 20,000 students to date. She has over 10 commendations from the CIM for outstanding results achieved by her students achieving worldwide recognised qualifications such as the CIM Digital Diploma in Professional Marketing. In addition, she also was shortlisted for the CIM Marketing Excellence Award ‘Marketer of the Year’ earlier this year. Dawn has trained 1000’s or organisations including some of the world’s largest Global brands across most industries and was invited as a lifetime Fellow of the RSA – The Royal Society for the encouragement of Arts, Manufactures & Commerce founded in 1754. This invite comes as recognition of her expertise in the field of social media marketing and her work to raise awareness of the advantages of social media to business owners.

Prerna Goel

Prerna is the Head of Operations, responsible for both building and running the bank activities for ClearBank®, UK’s first clearing bank in more than 250 years. She is passionate about building agile and well-controlled processes and has dedicated the last 12 years of her career to delivering strategic business outcomes by building customer-centric operating models.  She champions the use of digital channels to service customers and is focussed on leveraging technology to improve end to end customer experience.

Di Mayze

Di Mayze has recently left her role as MD of Europe at strategic marketing technology consultancy Acceleration to become a contact Consultant. Di is an entrepreneurial brand geek with proven success in finding new solutions and revenue streams in traditional companies, and has 17 years of experience across media, fmcg and retail working at companies such as Boots, dunnhumby and The National Magazine Company. Di holds an MBA from Cranfield School of Management and is a qualified Project Manager and a Neurolinguistic Programme Practitioner