Valerie Howe

Valerie Howe is the global director of customer experience, insight and marketing intelligence at Elekta (a leading innovator of equipment and software used to improve, prolong and save the lives of people with cancer and brain disorders). Valerie has over 10 years’ experience in driving customer experience change in a variety of technology businesses. In her current role, she is responsible for blending organisational, market and customer data to drive change and achieve business results.

Hannah Louise Cox

Hannah Louise Cox is an Executive Search Consultant at Douglas Jackson. As one of the longest serving members of the business, with almost a decade’s service, Hannah has seen and been involved with some really interesting changes across the customer industry. Hannah has placed some exceptional candidates into some amazing customer brands. Operations – customer service and sales, customer experience, digital, and strategy are areas of particular success for Hannah. Hannah has a wealth of experience working with national and global organisations.

Mark Jones

Founder of award-winning digital solutions company supplying Giant Smartphones and Giant Tablets for exhibitions and events, retail, corporate, education, health, banking and gaming clients looking to magnify their brand experience in a simple but extremely effective way. Improved Engagement, Collaboration and Transformation through Digital, Technology, Touchscreen and Mobile Solutions. Global reach supplying interactive technology and solutions to Blue Chip clients around the world with growing global partner network across 5 continents. https://www.giantitab.com/

Abhishek Verma

Abhishek Verma is Senior Director & Global Leader –Digital Consulting, for Infosys, being based in London. He regularly advises Global CXOs & Chief Digital Officers, of Fortune 500 companies, on large scale Digital Transformation programs. A Harvard Business School alumnus, he is a Cognitive Automation & AI industry expert, with 24yr of cutting edge experience in Technology & Digital industry, and has Consumer Experience Cx- in Digital Age, as his prime area of research & interest.

Edward Croft Baker

Edward, is Managing Partner of The UX Agency that innovates products and services for its clients using evidence based design.

Since our doors opened in 2008, we’ve continually developed our rigorous customer-centric offerings.

- Growing In-House UX Teams

- UX Research & Design

- Accessibility & Inclusive Design

He has over 20 years’ experience in the UX industry. Before founding The UX Agency he had experience working with large corporates like Apple, CBRE and with digital agencies, venture capital firms such as Razorfish & Apax Partners. The UX Agency clients include, Amazon, Capita, Expedia, King, Walgreens Boots Alliance, Royal Mail, RR Donnelley, JP Morgan, London Stock Exchange, Sainsburys, SEGA, and Jeep.

Harsha Anand

Harsha is a utilities industry thought-leader with over 20+ years of international consulting experience across Europe, Asia and Australia. Harsha believes that the stage is set for disruptive and transformative change to enable customers of Energy & Water companies to obtain affordable, sustainable and secure provision of Electricity, Gas and Water.

He has a track record of successfully delivering multi-million-pound transformation programmes including leading a variety of industry separation projects, as part of the de-regulation of the Energy & Water industry.

Harsha has held several executive and senior management positions and built successful multi-million Energy & Utilities consulting businesses. Harsha believes in nurturing and building talented teams that can deliver tangible business outcomes to customers, while delivering exponential growth to their organizations.

Harsha was awarded the prestigious Leadership Award by UK’s Utilities and Services Industries Trust (USIT) in 2016.

Jamie Thorpe

Jamie has extensive experience designing, implementing and servicing CX programmes. He blends his actionable and pragmatic approach with his customer and employee performance improvement expertise to deliver results. Kantar is a recognised leader in the provision of full service CX programmes. With a unique focus on navigating and activating the moments that matter and avoiding those that don’t they are adept at driving effect implementation, engagement, adoption and activation with a monetised approach that drives business growth.

John White

John is a Customer Experience Transformation expert, with over 10+ years’ experience focusing on how you can orientate your organisation around the customer and drive targeted change initiatives across channels focused on the customer. Areas of expertise include; Customer Experience measurement, Customer Transformation Design, Customer Experience design, Customer and Channel segmentation In the last year, John has led programmes helping clients develop their customer experience approaches across channels, products and customer propositions – with exposure to Executive and Board level executives.

Mark Edgington

A highly driven professional with experience gained internationally in a diverse set of industries pharmaceutical, law, retail, automotive, financial services, travel and others. Renowned for defining & delivering user experience, strategy and development projects; for companies such as GSK, Vodaphone, Deutsche bank, HSBC, DeBeers, Disney, Saint Gobain , Mazda, Airmiles, Thomas Cook, Pfizer, Sky and EY. Holds a 1st class degree in Computer Science and Artificial Intelligence an MSc in Human Computer Interaction (UX) and has spoken at multiple events.

Di Mayze

Di Mayze has recently left her role as MD of Europe at strategic marketing technology consultancy Acceleration to become a freelance Data and Technology Consultant. Di is an entrepreneurial brand geek with proven success in finding new solutions and revenue streams in traditional companies, and has 17 years of experience across media, fmcg and retail working at companies such as Boots, dunnhumby and The National Magazine Company. Di holds an MBA from Cranfield School of Management and is a qualified Project Manager and a Neurolinguistic Programme Practitioner

Fleur Hicks

Fleur is a strategic Marketing and Operations professional with over 17 years' experience managing blue chip digital and broadcast brands with 7 figure commercial success in the B2C and B2B2C sectors. With key experience across web, mobile, TV and print, Fleur has delivered industry-leading marketing and operations analysis strategy at board level in consultative and client side roles. Fleur joined the company in autumn 2015 and has overseen its growth from a two man consultancy to world leading Digital Diligence Agency.

Ian Ashby

As the leader of ServiceNow’s EMEA Customer Service Transformation team, Ian helps organizations achieve successful Digital and Customer Service transformation initiatives. Previously Ian was Senior VP Global Support at Epicor Software Corp. where he led the highly successful EpicCare transformation for all customers, all products, world-wide, delivering increased customer satisfaction, incremental revenue, and improved business agility. Ian has also held senior management roles in a number of other technology companies, including IRIS Software, Exony, Lucent Technologies and Cable & Wireless.

Prerna Goel

Prerna is the Head of Operations, responsible for both building and running the bank activities for ClearBank®, UK’s first clearing bank in more than 250 years. She is passionate about building agile and well-controlled processes and has dedicated the last 12 years of her career to delivering strategic business outcomes by building customer-centric operating models.  She champions the use of digital channels to service customers and is focussed on leveraging technology to improve end to end customer experience.

Sharon Reeves

Sharon has over 20 years’ experience of contact centre and digital transformation and optimisation across a range of verticals from broadcast, financial services and most recently automotive. She has worked with incredibly innovative and disruptive digital tech companies including Egg and Sky. and has a passion for service experience design and transforming customer experiences using technology. Sharon is currently driving a customer contact transformation at Pendragon; one of the UK’s largest automotive retail groups.

Tiffany Carpenter

Tiffany has spent over 20 years helping organisations transform customer experience across their sales, service and marketing operations. In her current role at SAS, she guides organisations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. Tiffany is also co-founder of Griswold Studios, a boutique fitness concept delivering personalised fitness programmes powered by data and analytics.

Alice Morgan

A Fellow of the Chartered Institute of Marketing with a career spanning more than 25 years, Alice is a multi-lingual, highly experienced digital marketing operator who has designed and managed SEO programmes for major brands across Europe.

Alice founded ALTA Digital with her ex-Chevrolet Europe client, Tamara Warren in 2016, identifying a gap in the market: companies prefer working with trusted people as extensions to in-house teams. ALTA’s clients include PSA (Opel Vauxhall), QuickBooks, ISRA Vision and Blue Sky.

Augusto Schmidt

Augusto has over 20 years of experience in digital marketing, gained through a progression from web development, project management, to global Digital Marketing campaigns. His working experience is based on companies such as ITV, Telefonica, Inesting and Chubb Insurance. Whilst working on the Agency side, he managed brands like Vileda, Unibank, and Deutsche Bank. At Bitdefender, Augusto acts as Senior Manager of Global Enterprise Digital Marketing and oversees the global Search Marketing strategy, from Paid Media campaigns, SEO, as well as Content Syndication campaigns and Social Media.

Charlotte Childs

Charlotte Childs has over 20 years marketing experience working with some of the best known International brands, including Unilever, American Airlines, Ford, Microsoft, Samsung and Bloomberg. Charlotte is now COO with Bubbl, a B2B marketing platform that enables live real time mobile engagement via API’s and Plugins. Bubbl plugins work with any Android, iOS, Cordova or React Native apps, unlocking the full potential of location based mobile marketing. This technology is disrupting the sector by operating from a privacy first/zero party data standpoint whilst providing multiple content/customer engagement tools and useful analytics to engage with consumers based on place, preferences and time.

Dawn McGruer

Dawn is an award winning digital marketing trainer, practitioner, consultant, author and speaker who has become a key influencer in the world of digital over the past 20 years having amassed over 5 million subscribers and a 45,000 strong LinkedIn network. She is the Founder of Business Consort which is accredited by The Chartered Institute of Marketing and was established in 2005. The academy has developed it into a world leading training organisation having trained & certified over 20,000 students to date. She has over 10 commendations from the CIM for outstanding results achieved by her students achieving worldwide recognised qualifications such as the CIM Digital Diploma in Professional Marketing. In addition, she also was shortlisted for the CIM Marketing Excellence Award ‘Marketer of the Year’ earlier this year. Dawn has trained 1000’s or organisations including some of the world’s largest Global brands across most industries and was invited as a lifetime Fellow of the RSA – The Royal Society for the encouragement of Arts, Manufactures & Commerce founded in 1754. This invite comes as recognition of her expertise in the field of social media marketing and her work to raise awareness of the advantages of social media to business owners.

Erica Hodgson

As a change professional Erica specialises in designing and delivering large-scale digital enabled transformation programmes. She has a proven track record in developing strategic approaches and adapting methodologies to meet the unique needs of a variety of organisational cultures and growth requirements

Erica draws from her deep understanding and eclectic experience in art, psychology, technology and enterprise to create proprietary, effective strategies to support change and transformation programmes, especially within the public sector

Helen Evans

Helen has worked at a senior level across digital marketing and ecommerce operations for brands including Honda, Lloyds Banking Group, Premier Farnell, RS Components and Lebara. More recently she has moved into the technology sector, providing product marketing consultancy for the launch of a digital banking product as well as the launch of an API developer portal. Her passion is using data to drive actionable insights and ROI as well as understanding new challenges and innovation in AI and cyber security. She has been actively engaged with the industry as a past board member for the Audit Bureau of Circulation as digital advisor representing ISBA.

Homayoun Dayani-Fard

Dr. Dayani-Fard is a business consultant helping clients with development and implementation of growth strategies. He has over 30 years of international experience spanning technology R&D, strategy consulting and large scale strategic transformation across financial services, technology and governments. He can be reached at homy@ywhltd.com.

James Prebble

James is the director of Palladium Group, a digital transformation consultancy. As the head of the digital strategy and experience practice, James has been supporting businesses across the financial services, retail, transport and manufacturing sectors to develop the strategies and capabilities required to thrive in today's ever-changing digital world.

Jo Boswell

Jo advises on customer experience innovation and supports customer experience leaders with coaching development. She focuses particularly on helping organisations harness customer data, insight and technology to drive customer experience improvements, whilst driving the cultural change needed to unlock value for themselves and their customers.

Jo previously enjoyed a career with British Airways spanning 27 years, where she was the driving force behind the airline’s ‘Know Me’ initiative, a successful transformation programme that embedded personalisation into the customer experience and service strategy.

Kate Lechowicz

Innovative Marketer, business coach, highly focused on VR, AR, AI and 3D printing engagements. Inspired by @RealSophiaRobot, Hanson Robotics and Boston Dynamics. Build and delivered numerous VR and AR campaigns for live campaigns. As a true lover of technology, she is always trying to blend these two together in any given project. A believer in fully connected world and data geek. Convinced that marketing is a science with undiscovered potential and if applied well - can turn any customer into loyal fun. She has more than 13 years of experience in digital businesses across Europe, USA, Middle East & Asia. In her current role at VMware, she is delivering numerous technology events, making sure that all components are focused around innovative ideas and creative solutions. She is strategic marketing leader with strong execution capability focused on creating exciting value propositions that delivers great outcomes for customers in the IT industry.

She has been named as one of the ten Dream Team Marketers in 2016 by the world’s best content provider for the Events Industry - Event Marketer. Sha has also been shortlisted by B2B Marketing as Marketer of the Year in 2017 in the UK. Kate has presented at various events incl. Event Tech Conference 2016, in Las Vegas, B2B Ignite Summit, VR World & DMWF Conference, CRN Content Summit & Impact17 &18.

Kate Thompson

Kate is part of the founding team at businessthreezero and has partnered with senior leaders across an impressive range of businesses including RBS, Aviva, BP, Pernod Ricard, M&S, Diageo, IHG and Unilever. She brings provocative commercial and human insight to help leaders create a powerful point of view on the future and then use it to build change into the core of their business. With deep expertise in strategy, transformation, innovation and digital, Kate is also an active member of London’s tech community (inc. founding signatory of Tech She Can, judge at the UK Digital Awards & Women In Data speaker) and sits on the Advisory Boards of a range of startup and scaling businesses. She is a certified AoEC Executive Coach.

Kelly Whalley

Kelly has spent the last 15 years bringing marketing strategy and digital transformation to the B2B sector, specifically the managed services, manufacturing and construction sectors. She specialises in large global digital estate transformation programmes. Kelly has delivered cross-continent consolidation, platform reengineering and cost efficiencies whilst giving local control and customisations. With a strong strategic marketing and brand background and as a CIM Member, Kelly ensures all digital developments support the ultimate growth of the company and enrichment of the brand.

Lina Brown

Lina Brown is a highly commercial senior executive, business growth expert and people person.

Lina develops and executes commercial strategy in complex multi-cultural businesses internationally, to deliver an impressive business growth, through the in-deep expertise in B2B commercial bidding, deal structuring, pricing, contracting, legal frameworks and commercial relationships.

Miss Clare Gaba BSc (Hons)

Clare founded specialist marketing consultancy, weflourish in January of 2018 and has seen it go from strength to strength. weflourish had already gained 2 clients and won a client a top 3 spot in a national 2018 marketing awards before weflourish had been established. Clare is qualified in CIM Marketing Planning/Marketing Management and has 11 years of marketing experience across different industries. She has worked in fashion, charity, HR, gifting, architecture, design, and was Communications Manager for international furniture retailer, made.com. This is Clare's second year as a judge.

Nick Riggall

Nick has over fifteen years’ experience in the agency-tech space, having represented global brands, including Mercedes-Benz, Carlsberg, Xbox and Allianz.

He has been transforming digital thinking, processes and teams to ensure everything GPJ does connects clients to tech savvy audiences in meaningful ways.

Nick continues to redefine marketing customer experience across digital platforms and real-world properties by combining data, technology and content to shape richer creative concepts and brand experiences that inspire audiences to feel the power of the moment.

Rachel Percival

An experienced Customer Service Director working across multi/omni channel with extensive success in set up, transformation and project management. Excellent communication and interpersonal skills with a passion for people and people development. A secret geek who loves all things CS tech and has implemented multiple customer experience/CRM tools.

Rebecca Coldicott

Rebecca has a track record of planning and delivering highly effective digital marketing campaigns that transform online presence, increase brand awareness, encourage customer retention, drive business development and maximise return on investment.

After establishing her marketing career client-side and working up to Head of Strategy agency-side, Rebecca founded Realise Marketing in 2014 as a digital marketing consultancy.

As well as gaining her CIM (Chartered Institute of Marketing) Professional Diploma, Rebecca is a marketing tutor / lecturer for CIM courses.

Wendy Gell

Wendy is Head of Digital at Quilter. With over 20 years’ experience in a variety of IT and business roles, she is passionate about delivering great customer experience through online services and innovation. Responsible for all aspects of the online proposition, Wendy lead’s a team who cover digital strategy & roadmaps, product features, user experience and testing and digital marketing, as well as embedding the best of breed user experience into the culture across the organisation.

Adam Friday

Adam is Digital Director at award-winning integrated marketing agency, One – Brand Magic. He has more than 16 years’ experience in the industry, starting as a developer before moving into project and account management. He now leads the production of digital marketing strategies for a number of sectors and blue-chip brands with a focus on user experience and effectiveness. He is also a mentor for Tech Manchester, providing support and guidance for local tech start-ups.

Alasdair Redmond

Alasdair has many years’ experience of digital transformation, culminating in being named in the 2016 CIO 100 as a leader in his field. He is currently a Board member and Director of Intuitus, a leading technical and digital advisory and transformation services firm, working with Private Equity and the management teams of their Portfolio companies.

Alex Henneberg

Alex is Director of Digital Security at Sopra Steria and a member of Sopra Steria's Digital Board. He works with private and public sector organisations to apply emerging, disruptive technologies in solving business problems and to create growth through designing and implementing secure digital services. Alex has engaged in and led many digital initiatives and is part of a digital practice team who are evangelists for user centric design, collaboration, partnerships and innovation.

Ansi Rona Bayildiran

Ansi has earned her career working in a variety of departments for the leading digital operator, Turkcell (Forbes #1744) in Turkey for almost 15 years. She had several roles in marketing, as well as customer experience. She is a catalyst and change leader with her unconventional ideas and expertise in building digital customer touchpoints, including mobile apps, AI-based chatbots and social media interaction tools, and managing company-wide customer-centric and employee retention programmes. She is a servant leader to her team. Ansi recently moved to London and established her own start-up, Tinderbox Technologies, to excel customer experience practices in consumer-serving industries.

Ben Ient

Ben is Co-founder and Chief Customer Officer at Seatfrog. Ben leads the vision and direction for Seatfrog’s world-class products. He drives the experience design and product innovation that ensures passengers across the globe have an intuitive, cohesive experience every time they use Seatfrog. Before Seatfrog, Ben spent over a decade in digital agencies helping some of the world's leading brands design disruptive digital platforms, creating true behavioural change amongst their customers. His work has earned him over 40 international awards.

Charlotte Walsh

Charlotte is a director and co-founder of Digital Detox, a leading independent digital product design and development agency in Brixton, London. Her digital strategy and design experience span 20 years across a wide range of industries including government, media, energy, banking, e-commerce and telecoms. She’s managed big website development projects and teams for large organisations in the UK and globally, amassing a wealth of client-side experience and insight that she's brought to her leadership role at Digital Detox.

Chris Holmes

Chris Holmes is a senior leader in Vodafone Business Group, responsible for architecting and delivering the digital strategy and roadmap, ensuring an unmatched digital customer experience.

After starting his career in Accenture consulting, Chris has focused on International B2B Telecommunications; accountable for Service Management and, over the last 3 years, the successful delivery of Digital Transformations.

Chris has an Electronic Engineering & Physics degree and in his spare time enjoys being outdoors with his family and competitive triathlon.

Claire Bonniol

• Claire has co-founded CXB HUB with Alexis Grabar in July 2017, after 17 years as a partner at Academie du Service, a leading client culture consulting company in France.
• CXB HUB is a London based start up delivering strategic CX coaching and digital solutions to international large companies.
• Claire has delivered successful projects for more than 50 different international brands, in various industries and subjects, all having in common the search for
  • A more effective service delivery and better staff engagement.
  • The best possible mix of digital solutions and human interactions
• She is pragmatic, enthusiastic, innovative and very easy-going, passionate about the mix of cultures. She is living and working in London and Paris. She is the founder the CX International Linkedin Group, and runs CX Afterworks in Paris and London.

Daniel Lancioni

Dan heads up EMEA partnerships at the fast-growth - Forrester and Gartner awarded - customer engagement platform, Braze. With over10 years’ experience in advising clients on their digital strategy, Dan’s role at Braze is to help agencies navigate the ever-evolving world of direct to consumer relationships, by empowering their brands to build believable and genuine connections, with their customers, at scale. Dan drives forward an agenda of ‘customer centricity’, focussing efforts on maximising the customer experience, at every possible touchpoint.

Elliot Johnstone

Elliot has 8 years’ experience in helping organisations to develop and implement strategies to improve their customer’s experience and generate business value. He is currently supporting a leading high street retailer to transform the way they service customers, and prior to this worked with a FTSE 100 Wealth Manager to develop their Digital capability. He leads Baringa’s digital conversation proposition – looking at how businesses will increasingly use digital channels (and AI) to more effectively and efficiently engage their customers.

Emma Turnbull

With over 20 years’ experience of marketing and communications in the retail and media industries, Emma has extensive knowledge in the use of consumer insights, the expanding and ever changing digital environment plus the ways digital technology can be used to enhance customer experience. At Boost, Emma works with clients developing strategic award strategies, analysing story assessment requirements and crafting a diverse range of award entries including for clients in retail, digital communications, manufacturing, finance, marketing, diversity and HR.

Francesco Iarlori

Professional with almost 30 years of worldwide experience in sales, strategic planning & business development within major player in several sectors including Global Information Technology providers and Leading mobile operators. An empathetic storyteller in keynotes or academic institutions where he likes to seed the need of the essence of knowledge: represent our world and improve it. World guesser constantly looking for metaphors and paradigms. Passionate about science and its day to day application, he likes music, arts, painting and any kind of human artifact. High experienced in developing business plans for market growth in all stages: from market analysis, opportunities identification, through implementation.

Graham Ryan

Graham has been working with CGA since 2009 and has been instrumental in delivering successful national and international projects for many of our blue-chip clients in the rail, automotive, mobile network, financial services, professional services, and public sectors. His landmark projects for CGA include Renault, Coca-Cola and the Rail Delivery Group (RDG).

Graham came to CGA after a long and illustrious career at top global brands, including FMCG giant SG Johnson, Bosch Powertools, and London-listed technology group NXT Plc. In his work with CGA and his roles before that, Graham has been responsible for delivering exceptional customer experiences in a diverse array of markets, including the UK, France, Germany, the Netherlands, Norway, Hong Kong and the US.

He is in his element when standing in front of a room full of people and getting them all on side, and he thrives on the challenge of developing empowering visions and strategies.

Hamish McFadyen

Hamish is a Director within Deloitte’s Retail Consulting practice. He partners with clients to imagine and deliver amazing customer experiences online and in-store through harnessing the power of user-centric design, digital technology and efficient business operations. Hamish’s experience spans 20 years - working both in industry and consulting with a number of well-known global Retail giants.

James Rowland

James is the Digital Optimisation Director for Refinitiv, the new $6 billion global startup. As part of the Digital Marketing team, he drives the Global strategies for SEO, PPC, testing, personalisation and analytics.

With nearly a decade of industry experience across both agency and client side roles he has a big interest in the power of content marketing to drive ROI. James started his career focusing on SEO and expanded into a much broader digital role as the years progressed.

James Simpson

James is a seasoned marketer and eCommerce leader with 25 years’ experience within large corporations, SME’s and ran his own software firm from 2003 - 2007. Through his career at M&S, 3M, Fletcher Building and Harvest Digital James has a track record of delivering digital transformation, applying an entrepreneurial approach to business issues and engaging cross-functional teams.

James returned to agencies in 2016 as the Managing Director at Harvest Digital, an award-winning independent agency, delivering integrated strategies and maximising revenue.

Jamie Denham

Jamie Denham is the Managing Director of Sliced Bread, and has worked in the field of digital animation and application development for over 22-years. He has worked extensively on marketing, learning, and communication based animation, ranging from explainer animations, right through to immersive technology (VR, AR, MR) based projects. He was the Animation Director on the multi-award winning Virtual Valve, a virtual reality healthcare project. He also mentors for students at the School of Communication Arts.

Jamie McCoy

Jamie spent almost 10 years in the financial services industry working with some of the biggest brands in the UK helping to shape and shepherd their digital efforts through a sea of compliance, customers and comparison sites. Equally comfortable spending his time doing data driven analysis in sheets of numbers as he is designing emails, websites and digital processes, Jamie considers himself a rare breed who is as creative as he is analytical. When asked to describe his biggest strength he advised “connecting seemingly disparate ideas to creatively come up with a solution to problems”.

Janusz Stabik

I work exclusively with digital agency leaders across EMEA, North America and ANZ to achieve stratospheric business growth, helping my clients to run the agency they want to run so they can live the life they want to lead.

Jason Mander

Jason is GlobalWebIndex’s Chief Research Officer. He oversees the research and insight teams in London, New York and Athens, directing the company’s global research study across 45 markets, its bespoke research for clients and its flagship reports on evolving digital trends and behaviors. He is a frequent contributor to stories on media outlets such as BBC News, CNN, Huffington Post, the Guardian, Forbes, Wall Street Journal and Bloomberg

Jim Sears

As MSc Programme Director, Jim revamped the programme to include digital skills and to bring practical experience into the classroom. This includes app design and development, crowdfunding and working with start-ups and scale-ups in the SET-Squared Partnership based in Surrey Research Park.

Prior to joining Surrey Business School, Jim ran his own company for 15 years in the financial services industry and worked in investment banking for 10 years. Current areas of research interest include fintech and crowdfunding.

Leanne Farr

Leanne Farr is a strong and highly successful Sales and Marketing Director, with proven success to grow and develop a small family business from scratch to become the UK’s leading brand for solar PV. Creating a technically proficient strategy for the business, Leanne has driven targeted business growth in emerging, new and existing customer markets. Leanne’s continued passion to improve processes and the working environment enables Solar Plants to deliver an uwaverable customer experience.

Lee Powney

Lee is an innovation and brand strategist who has worked with a diverse set of global clients such as Microsoft, HP, Marriott International and American Express. Lee founded Human Innovation with the purpose of helping large organisations rediscover the power of a Human Centric growth strategy. Prior to this Lee worked in other global consulting and innovation roles. Recently Lee has been leading the opening of Human Innovation's US office and the launch of The School of Innovation, Human’s training and transformation venture.

Lorraine Rough

About Lorraine: 15 years’ agency experience designing customer and employee experience programmes. Focussed on understanding client challenges to shape both tactical and strategic solutions leading to better business outcomes.

About Kantar: Recognised leader in the provision of full service CX and EX programmes. Clear focus on navigating and activating the moments that matter and avoiding those that don’t. Specialists in driving engagement, adoption and activation with a monetised approach that drives business growth.

https://www.linkedin.com/in/lorrainerough/

Mark Stodgell

With 25 years’ experience in Architecture, Construction and Information Technology, Mark is recognised as one of the UK’s leading Property & Construction Digital Transformation Consultants, specialising in ‘Digital Estates’ programmes and information security. He has recently advised on Property digital transformation strategy and capital project implementations for Sainsbury’s Argos, University of Manchester, John Lewis Partnership, BDP, Galliford Try and Sir Robert McAlpine and high profile projects including Wimbledon No1 Court, Pinewood Studios and M+ Museum in Hong Kong.

Mark Watson

Mark is the CEO of Fat Beehive, the leading digital agency for the third sector. He has a digital and charity background having been the Communications Director at Stonewall in the 90’s and launching Gay.com, the UK’s largest LGBT+ community website in 2000. He has also held elected office in Croydon, where, as their digital champion, he won Digital Council of the Year in 2017. Mark is passionate about diversity and inclusion and creating a friendly, fulfilling and fair work environment.

Martyn Palmer

As Green Room Digital Experience Director, Martyn has over 12 years’ experience leading on campaign delivery and strategic marketing initiatives across web and social platforms.

Focusing on UX principles and the customer journey, Martyn puts audiences first and advocates technology suited to the specific environments in which audiences engage with brands; applying his unique and tailored approach for global names in automotive, sports and lifestyle.

This has included the delivery of live-stream coverage of global product launches and experiential retail activation working on initiatives that combine the benefits of digital and physical marketing. In his current role, Martyn is exploring future tech and the role of AI through machine learning and XR in shaping audience behaviour.

Matt Boon

Matt specialises in the delivery of digital projects and programmes and has worked for numerous organisations across Financial Services, Energy, Healthcare, Public Sector and Consultancy.

He has worked in both supplier and client-side roles in programme, project and product owner capacities across both large-scale digital transformation programmes and smaller, fast-paced digital initiatives.

Matt has extensive experience of the whole project lifecycle from UX/Design through to technical delivery and implementations of mobile and desktop products and apps.

Michelle Robins

Michelle has spent over 18 years helping clients to realise the value of digital within their businesses. She’s usually found embedded in the client’s organisation, leading multi-disciplinary teams in areas such as innovation, customer experience improvement, agile ways of working and digital transformation. Michelle has a reputation for leading change thinking within client teams and enabling them with new skillsets and methodologies.

Nathan Marsh

Nathan has over 20 years’ experience across a range of sectors including defence, capital markets and transportation infrastructure, covering government departments, large multi-national companies, and SMEs. Nathan leads all of our client digital transformation activity and is particularly passionate about sharing learning across sectors and helping clients articulate their digital transformation aspirations and turn them into reality.

Nathan is committed to leaving a legacy of an improved and a healthier society through responsible, safe and successful deployment of new Digital Technologies.

Neale Croutear-Foy

An experienced FinServ professional with an extensive background across the banking sector; Neale has operated as a leader in progressive IT, steering a deliberate path towards Digital Ecosystems Transformation.

Working in both Design and Programme Director capacities globally has afforded him access to numerous Start-Ups, Incubators and Think-Tanks pushing the forefront of financial technology.

He is passionate about the opportunities that digital advances are bringing the industry whilst remaining mindful of the controls that are essential to deliver these conscientiously.

Nick Meinertzhagen

Nick has over 25 years of measuring brand experiences through his mystery shop agency which has captured over a million customer touchpoints. In 2018 his business was acquired by Yomdel to further enhance their impact on designing innovative market leading CX solutions and delivery of exceptional digital experiences using personalised customer live chat solutions for businesses who differentiate themselves on service. Being one of the UK’s 100 Certified Customer Experience Professionals, Nick’s believes that in business ‘experience is everything’.

Nicola Harris

Nicola is a passionate, results driven,customer experience professional with 20 years’ experience in Telco. She has led multiple CX programmes including cultural change, insight &analytics, root cause analysis, continuous improvement and embedding customer-led principles across organisations. Nicola has overall accountability for key board KPIs including NPS and satisfaction.

Paul-David Oosthuizen

Paul-David is an investor and technology entrepreneur in financial services related businesses.

He is skilled in opportunity identification and financial structuring and has been immersed in the world of digitally enabled businesses since 2012. He’s the director of various digital businesses, a private equity group and a real estate investment company.

Paul-David was an Australian delegate at the G20 Young Entrepreneurs Alliance and graduated from the University of the Sunshine Coast, Australia, with a concentration in property and entrepreneurship.

Pia Gonzalez-Nazareno

Pia has 25 years’ experience leading marketing teams in financial services brands like Citi, HSBC, ABN AMRO and BNP Paribas-Fortis.

She founded Ideas and Action, a marketing and business development consultancy for financial services, delivering client insights and market research, marketing strategy, and content strategy & development.

Pia has a Professional Postgraduate Diploma from the Chartered Institute of Marketing, and a Certificate in B2B Marketing, with distinction, from the Institute of Direct Marketing. She is a Fellow of the CIM.

Ray Sherry

With over 34 years of experience Ray has seen many advancements in technology, from the introduction of the first desktop computers through to the innovative use of machine learning in Trade Finance. He has never been far from innovation being technically responsible for introducing the first mobile phone app in 1995/96 accessing financial services; the first commercial eBook in 1999 and more recently the first novel called “The Disruptor” based on digital disruption.

Rebecca Hougham

With over 17 years’ experience of being a trusted communications partner to a variety of global names, as well as up-and-coming businesses, Rebecca has built up extensive knowledge of the digital environment. She has spent her career working in a variety of sectors, covering the Built Environment, Business Management, Education, Financial Services, Healthcare, HR, Retail, Technology, Telecoms, and Utilities. At Boost, Rebecca delivers creatively brilliant, strategically sound, and highly successful award entries; focusing on getting to the heart of a company’s story, whatever the industry.

Richard Davies

At DXC Richard leads the digital business innovation agenda globally. He also leads LEF, a global executive think tank on digital transformation issues.

He has over 20 years of International leadership experience with a range at companies including NCR Corp, AT&T, and latterly DXC Technology. Richard is a regular public speaker internationally. He splits his time between London and Switzerland.

Richard has a MA with distinction in International Relations & Contemporary War from King’s College London, a BA Hons in Business Admin from the University of Wales and has completed the INSEAD’s Advanced Management Programme.

www.leadingedgeforum.com

Rupert Leyland

Rupert has 20 years’ experience in both sales and service roles and has led teams of up to 300 people.

He works closely with clients on a strategic and operational level to deliver robust ROI across people, customer and business metrics.

Rupert is famous for tuning into customers’ needs, delivering frank messages with charm and sharing insight.

Ryan Welmans

Serial entrepreneur, Co-Founder and CEO of SoPro, one of Europe’s fastest growing digital tech agencies.

SoPro has reshaped B2B outreach globally since it’s explosive rise to fame in 2015, reaching close to 100 FTE in four years without funding.

Ryan also supports early stage startups through his involvement as a board advisor within the G33K Incubator, which he co-founded with Rob Harlow in 2016.

In addition to SoPro, Ryan has co-founded several trading success stories including G33K Holdings, Ethersweep, SOTEQ and others.

Simon Kitchen

Simon has extensive experience implementing and servicing CX programmes for financial service clients.

Simon has worked across a wide range of market research methodologies and markets in the financial services world over the last 10 years.

Kantar is a recognised leader in the provision of full service CX programmes. With a unique focus on navigating and activating the moments that matter and avoiding those that don’t they are adept at driving effect implementation, engagement, adoption and activation with a monetised approach that drives business growth.

Simon Norie

As a Data led Marketeer in some of UK’s largest retail companies, Simon has also been deputy MD of a Direct Marketing Agency and worked across B2C & B2B markets. Simon has been responsible for increasing use of sophisticated techniques, whilst maintaining a pragmatic and realistic approach to what after all is an extension of techniques that have been available for years, and now massively more capable, deployable and increasingly predictive in nature. He is Director and co-founder of Custerian

Steve Allcock

With over 15 years’ experience in managing client and customer product & service change in B2C & B2B, focused on digital transformation, Steve has built extensive knowledge of leading digital standards and principles.

Steve has spent his career working in a variety of industries for leading FTSE100 organisations, covering Utilities, Telecoms, Health & Financial Services (both Savings and Pensions), focused on digitalising costly transactional journeys. Some of his work includes redesigning websites, introducing new self-serve capabilities, developing mobile apps and implementing new channels of customer communication (Webchat, Social Media etc.)

Steven Hewlett-Light

Steven is the Chief Product Officer for fintech start-up Offspring, a new savings app aimed at helping families save money for their children’s future. Having spent 15 years in financial services delivering large technology and regulatory projects, as well as leading digital marketing and product teams, Steven has a good understanding of what makes a quality user experience in the world of Fintech. Steven is a technology geek with a passion for helping people understand money, and the use of financial services, better.

Tony Healy

Tony is a key influencer and global transformational leader in delivering business solutions in PLC, Ltd, Inc, PE-backed and family-run organisations across the globe. With his wealth of experience in collaborating with key stakeholders. Tony champions and advocates cost-effective and innovative IT systems that deliver operational efficiencies, ensuring strategic goals are aligned and achieved. In September 2018, Tony joined Mobica who are a multi-award-winning software services company offering bespoke development, QA and consultancy to some of the biggest companies in the world.

Videa Mike

Videa is the founder of the Questus Group a boutique consulting firm that specializes in FinTech, corporate finance, business development and blitz scaling businesses as well as capitalizing and monetizing business channels.

Videa is an experienced business executive, thought leader and Subject Matter Expert in Financial services and FinTech. Her Career spans over 20 years includes listing companies on major stock exchanges, developing and executing multi-million dollar end to end finance transformations, senior executive finance positions and a long career in a Big 4 environment.

Videa is one of those rare people who understand the technical, operational and commercial requirements of delivering complex solutions. A high achiever who creates immediate impact to the business from her insights, experience and actions. A detailed subject matter expert in complex financial due diligence, and has an analytical approach to getting the job done.