Abhishek Verma

Abhishek Verma is Senior Director & Global Leader –Digital Consulting, for Infosys, being based in London. He regularly advises Global CXOs & Chief Digital Officers, of Fortune 500 companies, on large scale Digital Transformation programs. A Harvard Business School alumnus, he is a Cognitive Automation & AI industry expert, with 24yr of cutting edge experience in Technology & Digital industry, and has Consumer Experience Cx- in Digital Age, as his prime area of research & interest.

Di Mayze

Di Mayze has recently left her role as MD of Europe at strategic marketing technology consultancy Acceleration to become a freelance Data and Technology Consultant. Di is an entrepreneurial brand geek with proven success in finding new solutions and revenue streams in traditional companies, and has 17 years of experience across media, fmcg and retail working at companies such as Boots, dunnhumby and The National Magazine Company. Di holds an MBA from Cranfield School of Management and is a qualified Project Manager and a Neurolinguistic Programme Practitioner

Prerna Goel

Prerna is the Head of Operations, responsible for both building and running the bank activities for ClearBank®, UK’s first clearing bank in more than 250 years. She is passionate about building agile and well-controlled processes and has dedicated the last 12 years of her career to delivering strategic business outcomes by building customer-centric operating models.  She champions the use of digital channels to service customers and is focussed on leveraging technology to improve end to end customer experience.

Augusto Schmidt

Augusto has over 20 years of experience in digital marketing, gained through a progression from web development, project management, to global Digital Marketing campaigns. His working experience is based on companies such as ITV, Telefonica, Inesting and Chubb Insurance. Whilst working on the Agency side, he managed brands like Vileda, Unibank, and Deutsche Bank. At Bitdefender, Augusto acts as Senior Manager of Global Enterprise Digital Marketing and oversees the global Search Marketing strategy, from Paid Media campaigns, SEO, as well as Content Syndication campaigns and Social Media.

Dawn McGruer

Dawn is an award winning digital marketing trainer, practitioner, consultant, author and speaker who has become a key influencer in the world of digital over the past 20 years having amassed over 5 million subscribers and a 45,000 strong LinkedIn network. She is the Founder of Business Consort which is accredited by The Chartered Institute of Marketing and was established in 2005. The academy has developed it into a world leading training organisation having trained & certified over 20,000 students to date. She has over 10 commendations from the CIM for outstanding results achieved by her students achieving worldwide recognised qualifications such as the CIM Digital Diploma in Professional Marketing. In addition, she also was shortlisted for the CIM Marketing Excellence Award ‘Marketer of the Year’ earlier this year. Dawn has trained 1000’s or organisations including some of the world’s largest Global brands across most industries and was invited as a lifetime Fellow of the RSA – The Royal Society for the encouragement of Arts, Manufactures & Commerce founded in 1754. This invite comes as recognition of her expertise in the field of social media marketing and her work to raise awareness of the advantages of social media to business owners.

Erica Hodgson

As a change professional Erica specialises in designing and delivering large-scale digital enabled transformation programmes. She has a proven track record in developing strategic approaches and adapting methodologies to meet the unique needs of a variety of organisational cultures and growth requirements

Erica draws from her deep understanding and eclectic experience in art, psychology, technology and enterprise to create proprietary, effective strategies to support change and transformation programmes, especially within the public sector

Jamie Thorpe

Jamie has extensive experience designing, implementing and servicing CX programmes. He blends his actionable and pragmatic approach with his customer and employee performance improvement expertise to deliver results. Kantar TNS is a recognised leader in the provision of full service CX programmes. With a unique focus on navigating and activating the moments that matter and avoiding those that don’t they are adept at driving effect implementation, engagement, adoption and activation with a monetised approach that drives business growth.

John White

John is a Customer Experience Transformation expert, with over 10+ years’ experience focusing on how you can orientate your organisation around the customer and drive targeted change initiatives across channels focused on the customer. Areas of expertise include; Customer Experience measurement, Customer Transformation Design, Customer Experience design, Customer and Channel segmentation In the last year, John has led programmes helping clients develop their customer experience approaches across channels, products and customer propositions – with exposure to Executive and Board level executives.

Kate Thompson

Kate is part of the founding team at businessthreezero and has partnered with senior leaders across an impressive range of businesses including RBS, Aviva, BP, Pernod Ricard, M&S, Diageo, IHG and Unilever. She brings provocative commercial and human insight to help leaders create a powerful point of view on the future and then use it to build change into the core of their business. With deep expertise in strategy, transformation, innovation and digital, Kate is also an active member of London’s tech community (inc. founding signatory of Tech She Can, judge at the UK Digital Awards & Women In Data speaker) and sits on the Advisory Boards of a range of startup and scaling businesses. She is a certified AoEC Executive Coach.

Adam Friday

Adam is Digital Director at award-winning integrated marketing agency, One – Brand Magic. He has more than 16 years’ experience in the industry, starting as a developer before moving into project and account management. He now leads the production of digital marketing strategies for a number of sectors and blue-chip brands with a focus on user experience and effectiveness. He is also a mentor for Tech Manchester, providing support and guidance for local tech start-ups.

Ben Ient

Ben is Co-founder and Chief Customer Officer at Seatfrog. Ben leads the vision and direction for Seatfrog’s world-class products. He drives the experience design and product innovation that ensures passengers across the globe have an intuitive, cohesive experience every time they use Seatfrog. Before Seatfrog, Ben spent over a decade in digital agencies helping some of the world's leading brands design disruptive digital platforms, creating true behavioural change amongst their customers. His work has earned him over 40 international awards.

Claire Bonniol

• Claire has co-founded CXB HUB with Alexis Grabar in July 2017, after 17 years as a partner at Academie du Service, a leading client culture consulting company in France.
• CXB HUB is a London based start up delivering strategic CX coaching and digital solutions to international large companies.
• Claire has delivered successful projects for more than 50 different international brands, in various industries and subjects, all having in common the search for
  • A more effective service delivery and better staff engagement.
  • The best possible mix of digital solutions and human interactions
• She is pragmatic, enthusiastic, innovative and very easy-going, passionate about the mix of cultures. She is living and working in London and Paris. She is the founder the CX International Linkedin Group, and runs CX Afterworks in Paris and London.

Jamie McCoy

Jamie spent almost 10 years in the financial services industry working with some of the biggest brands in the UK helping to shape and shepherd their digital efforts through a sea of compliance, customers and comparison sites. Equally comfortable spending his time doing data driven analysis in sheets of numbers as he is designing emails, websites and digital processes, Jamie considers himself a rare breed who is as creative as he is analytical. When asked to describe his biggest strength he advised “connecting seemingly disparate ideas to creatively come up with a solution to problems”.

Leanne Farr

Leanne Farr is a strong and highly successful Sales and Marketing Director, with proven success to grow and develop a small family business from scratch to become the UK’s leading brand for solar PV. Creating a technically proficient strategy for the business, Leanne has driven targeted business growth in emerging, new and existing customer markets. Leanne’s continued passion to improve processes and the working environment enables Solar Plants to deliver an uwaverable customer experience.

Mark Watson

Mark is the CEO of Fat Beehive, the leading digital agency for the third sector. He has a digital and charity background having been the Communications Director at Stonewall in the 90’s and launching Gay.com, the UK’s largest LGBT+ community website in 2000. He has also held elected office in Croydon, where, as their digital champion, he won Digital Council of the Year in 2017. Mark is passionate about diversity and inclusion and creating a friendly, fulfilling and fair work environment.

Nick Meinertzhagen

Nick has over 25 years of measuring brand experiences through his mystery shop agency which has captured over a million customer touchpoints. In 2018 his business was acquired by Yomdel to further enhance their impact on designing innovative market leading CX solutions and delivery of exceptional digital experiences using personalised customer live chat solutions for businesses who differentiate themselves on service. Being one of the UK’s 100 Certified Customer Experience Professionals, Nick’s believes that in business ‘experience is everything’.

Simon Norie

As a Data led Marketeer in some of UK’s largest retail companies, Simon has also been deputy MD of a Direct Marketing Agency and worked across B2C & B2B markets. Simon has been responsible for increasing use of sophisticated techniques, whilst maintaining a pragmatic and realistic approach to what after all is an extension of techniques that have been available for years, and now massively more capable, deployable and increasingly predictive in nature. He is Director and co-founder of Custerian

Steve Allcock

With over 15 years’ experience in managing client and customer product & service change in B2C & B2B, focused on digital transformation, Steve has built extensive knowledge of leading digital standards and principles.

Steve has spent his career working in a variety of industries for leading FTSE100 organisations, covering Utilities, Telecoms, Health & Financial Services (both Savings and Pensions), focused on digitalising costly transactional journeys. Some of his work includes redesigning websites, introducing new self-serve capabilities, developing mobile apps and implementing new channels of customer communication (Webchat, Social Media etc.)

Steven Hewlett-Light

Steven is the Chief Product Officer for fintech start-up Offspring, a new savings app aimed at helping families save money for their children’s future. Having spent 15 years in financial services delivering large technology and regulatory projects, as well as leading digital marketing and product teams, Steven has a good understanding of what makes a quality user experience in the world of Fintech. Steven is a technology geek with a passion for helping people understand money, and the use of financial services, better.

Tony Healy

Tony is a key influencer and global transformational leader in delivering business solutions in PLC, Ltd, Inc, PE-backed and family-run organisations across the globe. With his wealth of experience in collaborating with key stakeholders. Tony champions and advocates cost-effective and innovative IT systems that deliver operational efficiencies, ensuring strategic goals are aligned and achieved. In September 2018, Tony joined Mobica who are a multi-award-winning software services company offering bespoke development, QA and consultancy to some of the biggest companies in the world.