Paul BlundenFounder and CEO | Usability24/7
Paul Blunden has spent nearly 20 years working in the digital user experience sector and is the founder and CEO of Usability24/7. Prior to this he was co-founder and CEO of Foviance (now EY Seren), one of Europe’s leading service design agencies. Paul is also an advisor and non-executive director to a number of digital agencies and a Trustee and board director of Picker Europe.
During his time in the UX industry Paul has worked with a wide range of organisations including Dixons Carphone Group, Facebook, RBS and Telefonica helping them to improve the performance of the experiences they offer their customers and users.
Paul is author of a number of papers about digital customer experience and was the driving force behind the publication of the first multichannel customer experience report. More recently he has focussed on mobile and multiplatform user experience with publications on mobile optimisation, multiscreen user behaviour and responsive web design. Paul is also a regular blogger at Usability24/7 on user experience trends and challenges.