Cranfield School of Management is one of the oldest and most prestigious business schools in the UK. It is part of Cranfield University, the UK’s only wholly postgraduate university specialising in science, technology, engineering and management.
Known for their excellence in leadership development and for their powerful industry links and real world focus.
The Cranfield School of Management run the prestigious Cranfield Customer Management Forum (CCMF) – a club of organisations from academia and across industry sectors to drive forward best practice in customer management across marketing, sales and customer service and enable networking.
This is the third year Cranfield have partnered with the Awards to gather best practice in customer experience management. Experts at Cranfield have also produced 2 white papers using case studies from the winners of the Awards in order to provide insight to managers when it comes to delivering outstanding customer experience.
A monthly online magazine, packed full of industry news, blogs, features, video bites and international stories focusing on customer experience. With over 23,000 subscribers, the magazine is a valuable vehicle to reach customer experience professionals. The magazine partners Awards International, a company organizing a series of business awards programmes which celebrate organisations who are striving to put customers at the centre of their business and the teams who make this happen. The Awards highlight best practice which we can all learn from. The programmes include: the UK Customer Experience Awards, the UK Digital Experience Awards, the UK Employee Experience Awards, UK Complaint Handling Awards and the UK Business Awards. Customer Experience Magazine features stories from the winners, judges and finalists from the Awards who share their insights and specialist approach in order to help us all improve the experiences we deliver to our customers.
The Awards International business model is about working with partners. Partners with whom the company identifies it can work to build a long term successful programme on the basis of equal risk and reward.
Neil Skehel, Chief Executive Officer, worked with Don Hales, Chairman, for twelve months planning Awards International and the company was then launched in November 2008.
The company has been in the Awards business since 2007 and review their programmes year on year to ensure they deliver outstanding value to their customers. The Awards International business model is all about working with partners. Partners with whom the company identifies it can work with to build a long term successful partnership with on the basis of equal risk and reward.
Barnardo’s believes in children regardless of their circumstances, gender, race, disability or behaviour. Our purpose as a charity today is to transform the lives of the UK’s most vulnerable children
We believe in the abused, the most vulnerable, the forgotten and the neglected. We will support them, stand up for them and bring out the best in each and every child.
We do this because we believe that every child deserves the best start in life and the chance to fulfil their potential.
We use the knowledge gained from our direct work with children to campaign for better childcare policy and to champion the rights of every child.
With the right help, committed support and a little belief, even the most vulnerable children can turn their lives around. Barnardo’s is regulated by the Charity Commission. Being a registered charity means that we must always be accountable and transparent.
MarTech Advisor is a leading digital resource for unbiased news, in-depth research, expert views and perspectives on the constantly evolving marketing technology space. MarTech Advisor facilitates the modern-marketers’ digital transformation journey and helps them succeed. Our community of over a million professionals includes highly engaged thought leaders, marketing experts, and practitioners looking to create business impact with martech. MarTech Advisor is a part of Ziff Davis B2B, one of the fastest-growing online business and technology media companies in the world.
Professor Malcolm McDonald is one of the world’s foremost authorities on strategic marketing, market segmentation, sales and strategic/key account management. He has written over 45 books on the subject of marketing, has spent the past 30 years researching it and has helped many of the world’s leading organizations profit from being more market driven.
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We are proud that our charity partner is Barnardo's.
Over years we raised more than £200.000 during our events and activities. And just in 2019 we overtook our goal and donated £23.000.
Thanks to everyone for supporting this cause and please help us to exceed our target again of £20,000 at our awards events during 2020.
Barnardo’s supports thousands of vulnerable children, young people and carers.
Barnardo’s is the largest provider of child sexual exploitation (CSE) support in the UK. We have worked with sexually exploited children and young people for more than 20 years, and have specialist services in over 40 locations. Our vision is that no child should be affected by sexual exploitation, but more children than ever before need us. ‘Barnardo’s helped me realise what was happening, and then they helped me escape. The worker helped me mend the broken relationship with my mum and get the whole family back on track’
Sophie, a young person helped by Barnardo’s
YOU CAN MAKE A DIFFERENCE
We have set a target of £20,000 in 2019 which would provide 200 1-1 counselling sessions in specialist services throughout the uk to help children who have been victims of sexual exploitation deal with the trauma they have experienced. Giving these children a chance to move forward, regain their self esteem and get their life back.
How we protect Barnardo’s runs projects across the country supporting children, young people and families where abuse has happened. We are the largest provider of child sexual exploitation support in the UK. Help us protect sexually exploited and abused children.
How we support We give flexible support to vulnerable children facing a range of difficulties, like a family member with a disability. Help us support disadvantaged families.
How we nurture We provide early support to families because prevention is better than cure. What we learn from children early on helps us identify wider issues and how to tackle them. Help us nurture struggling young families.
Follow this link to a video to hear how we helped Greg escape sexual exploitation that began when he was 12.
