Cranfield School of Management

Cranfield School of Management is one of the oldest and most prestigious business schools in the UK. It is part of Cranfield University, the UK’s only wholly postgraduate university specialising in science, technology, engineering and management.

 Known for their excellence in leadership development and for their powerful industry links and real world focus.

 The Cranfield School of Management run the prestigious Cranfield Customer Management Forum (CCMF) – a club of organisations from academia and across industry sectors to drive forward best practice in customer management across marketing, sales and customer service and enable networking.

This is the third year Cranfield have partnered with the Awards to gather best practice in customer experience management. Experts at Cranfield have also produced 2 white papers using case studies from the winners of the Awards in order to provide insight to managers when it comes to delivering outstanding customer experience.

CXM

A monthly online magazine, packed full of industry news, blogs, features, video bites and international stories focusing on customer experience. With over 23,000 subscribers, the magazine is a valuable vehicle to reach customer experience professionals. The magazine partners Awards International, a company organizing a series of business awards programmes which celebrate organisations who are striving to put customers at the centre of their business and the teams who make this happen. The Awards highlight best practice which we can all learn from. The programmes include: the UK Customer Experience Awards, the UK Digital Experience Awards, the UK Employee Experience Awards, UK Complaint Handling Awards and the UK Business Awards. Customer Experience Magazine features stories from the winners, judges and finalists from the Awards who share their insights and specialist approach in order to help us all improve the experiences we deliver to our customers.

Awards International

The Awards International business model is about working with partners. Partners with whom the company identifies it can work to build a long term successful programme on the basis of equal risk and reward.

Neil Skehel, Chief Executive Officer, worked with Don Hales, Chairman, for twelve months planning Awards International and the company was then launched in November 2008.

Major programmes include:

• UK Business Awards
• UK Complaint Handling Awards
• UK Customer Experience Awards
• UK Digital Experience Awards
• UK Employee Experience Awards

The company has been in the Awards business since 2007 and review their programmes year on year to ensure they deliver outstanding value to their customers. The Awards International business model is all about working with partners. Partners with whom the company identifies it can work with to build a long term successful partnership with on the basis of equal risk and reward.

Barnardo’s

Barnardo’s believes in children regardless of their circumstances, gender, race, disability or behaviour. Our purpose as a charity today is to transform the lives of the UK’s most vulnerable children

We believe in the abused, the most vulnerable, the forgotten and the neglected. We will support them, stand up for them and bring out the best in each and every child.

We do this because we believe that every child deserves the best start in life and the chance to fulfil their potential.

We use the knowledge gained from our direct work with children to campaign for better childcare policy and to champion the rights of every child.

With the right help, committed support and a little belief, even the most vulnerable children can turn their lives around. Barnardo’s is regulated by the Charity Commission. Being a registered charity means that we must always be accountable and transparent.

MarTech Advisor

MarTech Advisor is a leading digital resource for unbiased news, in-depth research, expert views and perspectives on the constantly evolving marketing technology space. MarTech Advisor facilitates the modern-marketers’ digital transformation journey and helps them succeed. Our community of over a million professionals includes highly engaged thought leaders, marketing experts, and practitioners looking to create business impact with martech. MarTech Advisor is a part of Ziff Davis B2B, one of the fastest-growing online business and technology media companies in the world.  

Malcolm McDonald

Professor Malcolm McDonald is one of the world’s foremost authorities on strategic marketing, market segmentation, sales and strategic/key account management. He has written over 45 books on the subject of marketing, has spent the past 30 years researching it and has helped many of the world’s leading organizations profit from being more market driven.