Ewa is a seasoned CX Programme Director, with over 20 years of experience in the research industry.
Ewa gained her extensive experience across a wide variety of sectors (technology, telecoms, finance, professional services and FMCG) and methodologies (brand and ad tracking, customer engagement, traditional and platform-based CX) working with clients such as Zurich Insurance, Samsung, HSBC, Lloyds Banking and Nationwide.
Ewa’s success is based on her ability to facilitate communication with stakeholders at all levels internally, as well as externally with clients and suppliers. She manages expectations, sets clear goals and ultimately delivers programmes and initiatives smoothly and effectively with maximum demonstrable benefit to the business.
Ewa is passionate about delivering transformative CX programmes that are at the heart of customer-centric decision-making in client’s business.
Ewa is a certified Scrum Master and is trained in transformative coaching.