Winners and Finalists 2019

We are proud to present the winners of the UK Digital Experience Awards 2019. The day consisted of the live entry presentations in the morning followed by the superb gala lunch and highly anticipated awards ceremony. Congratulations to all our finalists and winners.

See you again next year!

Neil Skehel, CEO Awards International


Best Digital Change & Transformation

Gold Winner

Involvement Packaging Ltd

Silver Winner

Pure Planet in partnership with Torry Harris Business Solutions

Bronze Winner

Refinitiv/ Reuters Limited

Finalists

Qwest Services Involvement Packaging Ltd Simplyhealth Pure Planet in partnership with Torry Harris Business Solutions Refinitiv

When Arjen Cooper-Rolfe took over the family-run business in 2011, it was by no means in a bad place. The then £18m turnover SME could just have ticked along, but Arjen could see the enormous potential that applying a new perspective could bring. What followed was a wholesale digital transformation across every aspect of the business, underpinned by a Purpose and Values-led performance culture, with our Value of 'Innovation' and 'Customer' at its centre.

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Best Digital Change & Transformation - Project/Platform

Gold Winner

HCL Technologies UK Ltd in partnership with Manchester United Plc

Silver Winner

Palladium Group Ltd in partnership with BTG

Bronze Winner

The Gym Group in partnership with Rufus Leonard

Finalists

The Gym Group in partnership with Rufus Leonard Palladium Group Ltd in partnership with BTG Sysdoc in partnership with Jaguar Land Rover Moat in Partnership with ORM HCL Technologies UK Ltd in partnership with Manchester United Plc

Manchester United is one of the most widely recognised football clubs, commanding a global following of 659 Million. With over 150 million+ social media connections across 16 platforms, the club has been constantly striving to enrich fan experience and wanted to offer a rich, engaging, real-time and multichannel experience to fans. This involved delivering unified fan experience, which necessitated unification of existing processes, subsystems, fan touchpoints and revenue streams - enabled by digital led business transformation.

Not for Profit & Charity (Including Public Services)

Gold Winner

Torry Harris Business Solutions

Silver Winner

Valtech in partnership with the Department for Transport

Finalists

Valtech in partnership with the Department for Transport Somewhere To Believe In by Stein IAS Torry Harris Business Solutions Moat in Partnership with ORM

providing them equal opportunity to earn their livelihoods using their mobile phones.

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Best Digital Marketing Campaign/Project

Gold Winner

Receptional in partnership with Away Resorts

Silver Winner

LV= General Insurance

Bronze Winner

Stein IAS in partnership with Trelleborg Marine & Infrastructure

Finalists

Receptional in partnership with Away Resorts Sagittarius in partnership with Eau Thermale Avene Stein IAS in partnership with Trelleborg Marine & Infrastructure Addreality LV=

From their quirky caravan accommodation to their stunning locations, Away Resorts is doing some fantastic things to make the Great British Holiday cool again. So we wanted the UK's Most Instagrammable Forest Campaign to shout about their amazing forest resort using content that resonated with their audience.

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Best App

Gold Winner

BT

Silver Winner

JT Group

Bronze Winner

HCL Technologies UK Ltd in partnership with Manchester United Plc

Finalists

BT DRPG in partnership with Worcester Bosch Pure Planet HCL Technologies UK Ltd in partnership with Manchester United Plc JT Group Board Intelligence

The My BT app supports Complete Wi-Fi with a fast and effective setup journey for the Smart Hub 2 and Wi-Fi Discs - the equipment that creates and extends the Wi-Fi coverage.

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Transport/ Leisure/ and Tourism

Gold Winner

Swimtime UK

Silver Winner

Valtech in partnership with the Department for Transport

Bronze Winner

Sixt

Finalists

Sixt Swimtime UK Transport for Wales in partnership with ORM Valtech in partnership with the Department for Transport Blueleaf

Swimcloud is a bespoke digital platform that manages every stage of our customer journey from booking through to delivery. It manages all communication, payment, teacher planning, lessons, child attainment, Health and Safety requirements and all our digital marketing and advertising needs. It was developed for swimming lessons but has applications for any class based activity.

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Best Mobile Strategy

Gold Winner

Aston Barclay Ltd

Silver Winner

Three UK

Finalists

HCL Technologies UK Ltd in partnership with Manchester United Plc FoundIt! Three UK Aston Barclay Ltd

Aston Barclay’s digital and mobile strategy drives returns and unlocks increased value for both vehicle buyers and vendors, creating cost, time and environmental savings, and providing the industry with a suite of unrivalled digital platforms for the fast and efficient disposal, purchase, management and oversight of used vehicles from UK locations.

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Best Online User Experience B2B/B2C

Gold Winner

Refinitiv/ Reuters Limited

Silver Winner

Involvement Packaging Ltd

Bronze Winner

EE

Finalists

EE Capgemini UK plc in partnership with Parcelforce Worldwide Involvement Packaging Ltd FoundIt! Shared Services Connected Limited Refinitiv/ Reuters Limited

MyRefinitiv provides access to a suite of 150 market-leading financial data, analytics, trading, and risk assessment products in one place, for the first time, through a single authenticated customer login; addressing the needs of a time-poor customer base who want simple solutions at their fingertips. A personalised experience ensures each user is served according to their individual needs, as efficiently as possible; from viewing product news and making purchases to accessing invoices and asking questions.

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Best SEO Strategy

Gold Winner

Receptional in partnership with Tappable

Silver Winner

Three

Bronze Winner

Sagittarius in partnership with Sunrise Senior Living and Gracewell Healthcare

Finalists

Brilliant Noise in partnership with EDF Energy Receptional in partnership with Tappable Sagittarius in partnership with Sunrise Senior Living and Gracewell Healthcare ROAST In Partnership with Refinitiv StrategiQ in Partnership with HD Brows Three UK

As a company passionate about working with ambitious start-ups, The App Developers were faced with their challenge of starting from scratch with a new website, name and image. A strategy was born to establish their new brand - Tappable - as leaders in the mobile app industry. One that led to a rise from 5th to 1st position for their main keyword target within the first campaign, a 162% increase in year-on-year organic traffic and a 238.46% increase in organic goal conversion rate.

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Best PPC Strategy

Gold Winner

Sky in partnership with Journey Further

Silver Winner

StrategiQ in partnership with Powertool World

Finalists

StrategiQ in partnership with Powertool World Three UK Sky in partnership with Journey Further Hallam

Sky want to give customers a brilliant search experience every time by presenting them with the best and most relevant content for them to achieve their goals without needing to make a phone call.

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Best Use of Data Analytics & Insight - Platform / Project

Gold Winner

Three UK

Silver Winner

Cisco Systems

Bronze Winner

Teleperformance Digital Integrated Business Services

Finalists

Teleperformance Digital Integrated Business Services Cisco Systems Three Simplyhealth FoundIt!

Three UK does the right thing for our customers by ensuring they are on the Right Size data plans, and doing so with a data & insight-led approach.

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Best Use of Data Analytics & Insight

Gold Winner

Close Brothers Premium Finance in partnership with Brightside

Silver Winner

LV=

Bronze Winner

Hallam

Finalists

EE Artemis Fund Managers in Partnership with ORM Close Brothers Premium Finance in partnership with Brightside LV= Hallam

Close Brothers Premium Finance used data and analytics to supplement their core premium finance proposition to help a broker partner, Brightside, to better predict and understand their customers' financial behaviour.

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Best Use of Digital Devices & Software

Gold Winner

PayPoint Network Ltd

Finalists

EE PayPoint Network Ltd RM Results

Over 13,000 retailers across the UK are using PayPoint One EPoS. Our technology helps retailers to serve customers quickly, improve business efficiency and stay connected to their stores from anywhere. PayPoint One offers everything a modern convenience store needs with integrated card payments, parcels and bill payment services plus a free mobile app to manage their business remotely. There are no upfront costs and a choice of package levels to suit individual business requirements.

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Best Use of Emerging Technology (AI/ VR/ AR/ Chatbots etc)

Gold Winner

Oxford VR

Silver Winner

EE

Bronze Winner

Virgin Trains

Finalists

EE Teleperformance Digital Integrated Business Services Stein IAS in partnership with Trelleborg Marine & Infrastructure Oxford VR Virgin Trains Shared Services Connected Limited

Oxford VR's automated VR treatments use a virtual coach to enable greater access to quick, cost-effective and high-quality therapy services. This technology complements face-to-face therapy, helping to share therapeutic workload and facilitating a large increase in the number of patients who can be treated. In VR we can create powerful simulations of the scenarios in which psychological difficulties occur. Because the situations are not real, patients have the confidence to try things they would normally avoid.

Best Website

Gold Winner

Sysdoc

Silver Winner

Transport for Wales in Partnership with ORM

Bronze Winner

Three UK

Finalists

Ascot in partnership with e3creative (Part of Dept) Sysdoc Transport for Wales in Partnership with ORM StrategiQ in Partnership with Jacada Travel Three

Sysdoc, a global SME consultancy, required a full company rebrand to help us stand out from the competition, provide focus and alignment, and portray the quality and value of our people. We embarked on a website redesign and redevelopment, delivered by members from across our team in the UK and New Zealand. Overcoming challenges, and incorporating diverse stakeholder requirements, the end result is a website we can all be proud of. It has seen traffic and users increase by 50% in six months, it showcases our latest work in an engaging format and puts our people front and centre.

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Digital Agency

Gold Winner

Rufus Leonard

Silver Winner

Hallam

Bronze Winner

Fat Beehive Ltd

Finalists

Fat Beehive Ltd ROAST StrategiQ Rufus Leonard Hallam

Financial Services

Gold Winner

Vizolution in partnership with RBS

Silver Winner

OneSpan

Bronze Winner

Black Horse

Finalists

OneSpan Black Horse JTC Artemis Fund Managers in partnership with ORM Vizolution in partnership with RBS

In a landmark partnership with Vizolution, Royal Bank of Scotland (RBS) deployed the UK's first ever paperless mortgage journey. Branded DigiDocs, the solution utilises Vizolution's innovative screensharing technology, vScreen, and document management platform vDoc, enabling customers to upload, download and sign documentation remotely during phone, web or branch journeys.

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Best Digital Team

Gold Winner

Valtech in partnership with the Department for Transport

Silver Winner

Virgin Trains

Bronze Winner

Refinitiv/ Reuters Limited

Finalists

Virgin Trains Valtech in partnership with the Department for Transport Sysdoc LV= General Insurance Refinitiv/ Reuters Limited

In partnership with Valtech, DfT have replaced the existing Blue Badge service with a new one built on GOV.UK, that better meets the needs of our users who are severely disabled people or organisations who care for disabled people; as well as Local Authorities who administer and enforce the scheme.

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Best Digital Team - Customer Approach

Gold Winner

Sky UK

Silver Winner

Shared Services Connected Limited

Bronze Winner

Three UK

Finalists

Shared Services Connected Limited Three Simplyhealth Geeks Ltd in partnership with Search Acumen Sky

Our Digital Service Experimentation team have completely revolutionised the way we approach our digital experiences at Sky. Using a scientific, experimentation mind-set they have made sure that we put the customer at the very heart of everything we do and built a globally recognised, best in class experimentation culture which has been featured in the Harvard business review, all this in a non digital native company.

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Overall Winner

Gold Winner

Swimtime UK

Swimcloud is a bespoke digital platform that manages every stage of our customer journey from booking through to delivery. It manages all communication, payment, teacher planning, lessons, child attainment, Health and Safety requirements and all our digital marketing and advertising needs. It was developed for swimming lessons but has applications for any class based activity.

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