When Arjen Cooper-Rolfe took over the family-run business in 2011, it was by no means in a bad place. The then £18m turnover SME could just have ticked along, but Arjen could see the enormous potential that applying a new perspective could bring. What followed was a wholesale digital transformation across every aspect of the business, underpinned by a Purpose and Values-led performance culture, with our Value of 'Innovation' and 'Customer' at its centre.

Manchester United is one of the most widely recognised football clubs, commanding a global following of 659 Million. With over 150 million+ social media connections across 16 platforms, the club has been constantly striving to enrich fan experience and wanted to offer a rich, engaging, real-time and multichannel experience to fans. This involved delivering unified fan experience, which necessitated unification of existing processes, subsystems, fan touchpoints and revenue streams - enabled by digital led business transformation.

providing them equal opportunity to earn their livelihoods using their mobile phones.

From their quirky caravan accommodation to their stunning locations, Away Resorts is doing some fantastic things to make the Great British Holiday cool again. So we wanted the UK's Most Instagrammable Forest Campaign to shout about their amazing forest resort using content that resonated with their audience.

The My BT app supports Complete Wi-Fi with a fast and effective setup journey for the Smart Hub 2 and Wi-Fi Discs - the equipment that creates and extends the Wi-Fi coverage.

Swimcloud is a bespoke digital platform that manages every stage of our customer journey from booking through to delivery. It manages all communication, payment, teacher planning, lessons, child attainment, Health and Safety requirements and all our digital marketing and advertising needs. It was developed for swimming lessons but has applications for any class based activity.

Aston Barclay’s digital and mobile strategy drives returns and unlocks increased value for both vehicle buyers and vendors, creating cost, time and environmental savings, and providing the industry with a suite of unrivalled digital platforms for the fast and efficient disposal, purchase, management and oversight of used vehicles from UK locations.

MyRefinitiv provides access to a suite of 150 market-leading financial data, analytics, trading, and risk assessment products in one place, for the first time, through a single authenticated customer login; addressing the needs of a time-poor customer base who want simple solutions at their fingertips. A personalised experience ensures each user is served according to their individual needs, as efficiently as possible; from viewing product news and making purchases to accessing invoices and asking questions.

As a company passionate about working with ambitious start-ups, The App Developers were faced with their challenge of starting from scratch with a new website, name and image. A strategy was born to establish their new brand - Tappable - as leaders in the mobile app industry. One that led to a rise from 5th to 1st position for their main keyword target within the first campaign, a 162% increase in year-on-year organic traffic and a 238.46% increase in organic goal conversion rate.

Sky want to give customers a brilliant search experience every time by presenting them with the best and most relevant content for them to achieve their goals without needing to make a phone call.

Three UK does the right thing for our customers by ensuring they are on the Right Size data plans, and doing so with a data & insight-led approach.

Close Brothers Premium Finance used data and analytics to supplement their core premium finance proposition to help a broker partner, Brightside, to better predict and understand their customers' financial behaviour.

Over 13,000 retailers across the UK are using PayPoint One EPoS. Our technology helps retailers to serve customers quickly, improve business efficiency and stay connected to their stores from anywhere. PayPoint One offers everything a modern convenience store needs with integrated card payments, parcels and bill payment services plus a free mobile app to manage their business remotely. There are no upfront costs and a choice of package levels to suit individual business requirements.

Oxford VR's automated VR treatments use a virtual coach to enable greater access to quick, cost-effective and high-quality therapy services. This technology complements face-to-face therapy, helping to share therapeutic workload and facilitating a large increase in the number of patients who can be treated. In VR we can create powerful simulations of the scenarios in which psychological difficulties occur. Because the situations are not real, patients have the confidence to try things they would normally avoid.

Sysdoc, a global SME consultancy, required a full company rebrand to help us stand out from the competition, provide focus and alignment, and portray the quality and value of our people. We embarked on a website redesign and redevelopment, delivered by members from across our team in the UK and New Zealand. Overcoming challenges, and incorporating diverse stakeholder requirements, the end result is a website we can all be proud of. It has seen traffic and users increase by 50% in six months, it showcases our latest work in an engaging format and puts our people front and centre.

In a landmark partnership with Vizolution, Royal Bank of Scotland (RBS) deployed the UK's first ever paperless mortgage journey. Branded DigiDocs, the solution utilises Vizolution's innovative screensharing technology, vScreen, and document management platform vDoc, enabling customers to upload, download and sign documentation remotely during phone, web or branch journeys.

In partnership with Valtech, DfT have replaced the existing Blue Badge service with a new one built on GOV.UK, that better meets the needs of our users who are severely disabled people or organisations who care for disabled people; as well as Local Authorities who administer and enforce the scheme.

Our Digital Service Experimentation team have completely revolutionised the way we approach our digital experiences at Sky. Using a scientific, experimentation mind-set they have made sure that we put the customer at the very heart of everything we do and built a globally recognised, best in class experimentation culture which has been featured in the Harvard business review, all this in a non digital native company.

Swimcloud is a bespoke digital platform that manages every stage of our customer journey from booking through to delivery. It manages all communication, payment, teacher planning, lessons, child attainment, Health and Safety requirements and all our digital marketing and advertising needs. It was developed for swimming lessons but has applications for any class based activity.